Refund and Returns Policy

Welcome to 3DPortrait! These terms and conditions outline the rules and regulations for the use of our website and services. By accessing or using our website, you agree to be bound by these terms and conditions. If you disagree with any part of these terms, please do not use our website or services.

1. General Information

1.1. The website is operated by 3DPortrait. Throughout the site, the terms “we,” “us,” and “our” refer to 3DPortrait.

1.2. By visiting our site and purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

2. Orders and Payments

2.1. All orders are subject to acceptance and availability.

2.2. We accept the following payment methods:

  • Credit card payments via our website
  • Cash payment at the time of mold-taking
  • PayNow at the time of mold-taking

2.3. Prices for our products are subject to change without notice.

3. Product Information

3.1. We strive to display the colors and images of our products accurately. However, we cannot guarantee that your computer monitor’s display of any color will be accurate.

3.2. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.

4. Customization and Personalization

4.1. Customers can choose from various customization options, including:

  • Print colors: Gold, Silver, Bronze, Blue, Pink, and White
  • Frame colors: White, Pink, Blue, Green, Brown
  • Name label styles: Wood color, Wood painted with gold, Gold acrylic
  • Additional accessories: Ultrasound photos, hospital bracelets, pregnancy kits, umbilical cords, baby hair locks

5. Delivery and Shipping

5.1. We offer home visits for mold-taking and complimentary delivery of the final product.

5.2. The estimated delivery time for the final product is approximately 4-6 weeks after mold-taking.

6. Returns and Refunds

6.1. Due to the personalized nature of our products, we do not accept returns or offer refunds once the order has been processed.

6.2. If there is a defect or error in your order, please contact us within 7 days of receiving your product, and we will work to resolve the issue.

7. Privacy Policy

7.1. Your submission of personal information through the store is governed by our Privacy Policy.

8. Intellectual Property

8.1. All content included on this site, such as text, graphics, logos, images, and software, is the property of 3DPortrait or its content suppliers and protected by copyright laws.

9. Limitation of Liability

9.1. In no case shall 3DPortrait, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.

10. Governing Law

10.1. These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the jurisdiction in which 3DPortrait operates.

11. Changes to Terms and Conditions

11.1. You can review the most current version of the Terms and Conditions at any time on this page.

11.2. We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

By using our website, you agree to the terms and conditions outlined above. If you have any questions or concerns, please contact us at +65.83502699 or email