Materials and Process:

What materials do you use for the prints?

We use high-quality, natural materials that are safe and gentle on your baby's delicate skin.

Is there a minimum age requirement for babies?

Yes, the minimum age for babies to be eligible for printing is 7 days old up to adulthood. We can capture prints of individuals of all ages.

Is the process safe for my baby?

Yes, the process is completely safe and non-invasive, designed to ensure your baby's comfort and safety.

How long does the process take?

The molding process takes only a few minutes. The complete creation of the 3dPortrait, including drying, finishing, and framing typically takes around 4-6 weeks.

What if my baby moves during the molding process?

Our experienced team is skilled at handling even the squirmiest babies. We ensure a smooth process and capture accurate details despite any movement.

What is the turnaround time for the final product?

The final product is usually ready within 4-6 weeks, depending on our current workload and your specific customization requests. We provide direct delivery to your home for your convenience.

Appointment and Ordering:

Do you offer home visits for the molding process?

Yes, we offer convenient home visits to take the mold, ensuring a stress-free experience for you and your baby.

Can I customize the frame for the print?

Absolutely! We offer a variety of customizable frames to match your personal style and preferences.

How do I place an order?

You can place an order through our website or contact us directly to schedule a consultation and home visit.

Do you provide the photo?

No, we do not provide the photo or additional accessories. These items are usually provided by the customer for inclusion in the frame alongside the 3dPortrait.

What if I don't have the photo ready yet?

No worries! If you don't have the photo ready at the time of ordering, you can still proceed with the casting process. Simply provide the photo later when it becomes available, and we'll incorporate it into your customized 3dPortrait.

Payment Options:

What are the payment options available?

We offer multiple payment options for your convenience. You can pay securely online using credit card and PayPal through our website. We also accept cash payment and PayNow at the time of mold taking.

Do you offer gift vouchers?

Yes, we offer gift vouchers which make a wonderful present for baby showers, birthdays, and other special occasions.

Care and Satisfaction Guarantee:

How do I care for the 3dPortrait?

Our casts are durable and require minimal care. Simply dust them occasionally with a soft, dry cloth to keep them looking their best.

Will 3dPortrait's Hand and foot prints last long?

Yes, provided it is handled with care and not subjected to falls or impact, our products are crafted with durability in mind, ensuring they withstand the test of time and remain a cherished keepsake for years to come.

What if I’m not satisfied with the final product?

Customer satisfaction is our top priority. If you’re not completely happy with your 3dPortrait, please contact us, and we will work to resolve any issues to your satisfaction.